군산시, 무인민원발급기 교체·신규 설치…장애인 접근성도 강화

Gunsan City announced that it has replaced and newly installed unmanned civil complaint issuance machines at the municipal library and the Gunsan branch of the National Health Insurance Corporation, expanding non-face-to-face civil complaint services.

With this measure, the unmanned civil complaint issuance machine in front of the municipal library, which had been suspended due to aging, has been replaced, resolving citizen inconvenience. Additionally, a new issuance machine has been installed at the Gunsan branch of the National Health Insurance Corporation, allowing the elderly and digitally vulnerable populations to conveniently receive civil complaint documents on-site.

As of the end of June 2026, Gunsan City operates 26 unmanned civil complaint issuance machines at 23 locations, with 17 of them available for use 24 hours a day, year-round.

Through the unmanned civil complaint issuance machines, residents can obtain 123 types of civil complaint documents such as resident registration certificates, land registers, and building registers, as well as 11 types of complaints under the jurisdiction of the Supreme Court, including family relationship certificates. Credit and debit card payments, as well as mobile payments, are supported.

In May, the city improved accessibility for people with disabilities and the elderly by adding features such as screen enlargement, voice guidance, and wheelchair user operation to the existing 18 issuance machines.

Hong Yang-sook, head of the Open Civil Complaint Department, said, "Through this replacement and new installation, we have created an environment where citizens can more conveniently use civil complaint services," adding, "We will continue to strive for the improvement of administrative service quality centered on citizens."

📝 Brief Summary:
Gunsan City in Korea has upgraded unmanned civil complaint issuance machines at the library and health insurance branch, providing more convenient services for citizens. This includes replacing old machines and installing new ones to help the elderly and digitally challenged populations.

🗣️ Natural Korean Translation:
한국의 군산시는 도서관과 건강보험 지사에 있는 무인 민원 발급기를 업그레이드하여 시민들에게 더 편리한 서비스를 제공했습니다. 이는 오래된 기계를 교체하고 노인 및 디지털적으로 취약한 인구에 도움을 주기 위해 새로 설치된 것을 포함합니다.

❓ Comprehension Questions:
1. What services did Gunsan City upgrade with the new unmanned machines?
새로운 무인 기계로 군산시가 어떤 서비스를 업그레이드했습니까?
2. How many unmanned civil complaint issuance machines does Gunsan City operate as of June 2026?
2026년 6월 말 현재 군산시가 몇 개의 무인 민원 발급기를 운영하고 있습니까?
3. What features were added to the existing machines in May to improve accessibility?
5월에 기존 기계에 추가된 기능은 무엇이며 접근성을 개선하기 위해 추가되었습니까?

💡 Vocabulary Learning:
1. issuance (발급, noun)
- The act of giving out or providing something officially.
- 공식적으로 제공하거나 제공하는 행위
- The issuance of new passports will begin next month.
- 새 여권의 발급은 다음 달에 시작됩니다.

2. jurisdiction (관할권, noun)
- The official power to make legal decisions and judgements.
- 법적 결정과 판단을 내리기 위한 공식적인 권력
- This case falls under the jurisdiction of the local court.
- 이 사건은 지방 법원의 관할권에 속합니다.

3. inconvenience (불편, noun)
- Something that causes trouble, discomfort, or difficulty.
- 문제, 불편 또는 어려움을 초래하는 것
- I apologize for any inconvenience caused by the delay.
- 지연으로 인해 발생한 불편을 사과드립니다.

4. accessibility (접근성, noun)
- The quality of being easy to reach, enter, use, or understand.
- 도달하기 쉽고, 사용하기 쉽고, 이해하기 쉬운 품질
- The new ramp improved accessibility for wheelchair users.
- 새로운 경사로는 휠체어 이용자들의 접근성을 향상시켰다.

5. administrative (행정의, adjective)
- Relating to the management of a company, organization, or institution.
- 회사, 조직 또는 기관의 관리와 관련된
- She has a background in administrative work.
- 그녀는 행정 업무에 대한 배경을 가지고 있습니다.

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